Shipping policy
Harper Floors shipping service provides convenience and on time delivery. You can have your order delivered right to your home or project site.
We are proud to offer a flat rate shipping of $199 on freight shipments. Our flat rate shipping fees applies to all states except Alaska and Hawaii. Please contact us directly for shipping rates to Alaska and Hawaii. Please note Moldings and accessories are not included in the flat rate fee.
Once your order is processed, you’ll receive an invoice that will include both product names and the number of pieces that will be included in your delivery.
Your order will be prepared and ready for shipping within 1 business day and a transportation vehicle will be scheduled for pick up in one of our warehouses. Depending on your location and distance from our warehouses, our team will assign the proper carrier. Transit times will vary from 2-10 business days. You’ll then receive a call 24 hours directly from the carrier before delivery to schedule a Delivery Appointment. In the event that the carrier is unable to reach you, they will reach out to us to authorize a Contactless Delivery.
We offer curbside delivery of your items - to the curb at the end of your driveway. Items will be delivered on a lift gate truck and will be taken off the truck by the delivery driver. Please note flooring is heavy and plan assistance accordingly to move the product inside your home.
When receiving your order, count your boxes and make sure that number of boxes matches your invoice.
Our products are well protected in transit and damages are rare but when it happens it is our priority to assist you with.
Open some boxes to make sure it is the product you are expecting. If product is in any way damaged, be sure the damages and number of damaged boxes are noted on the proof of delivery slip before the driver departs. Take photos of the damage and accept the order. Email the photos together with your order number and contact information to info@harperfloors.com and our team will resolve the issue as quickly as possible.
For details on damaged product during shipping refer to Harper's Refund Policy page.
