Do you have showroom I can visit?
We currently offer a fully online shopping experience. Samples are delivered to your doorstep and orders may be placed online or by contacting our team at email@example.com.
What products can’t be returned and refunded?
The following cannot be return after purchase:
- All molding orders
- All custom, made-to-order moldings, custom floor orders, and special orders
- Clearance and final sale items
- Product outside of its original packaging/plastic and cannot be re-sold
- Damaged or used product (ie: cut flooring planks, cut moldings)
- Incomplete flooring boxes with missing planks
- Shipping costs – original shipping charges and all return associated shipping costs are non-refundable
What is your return policy?
If you decide that the flooring you ordered is not the perfect fit and would like to initiate a return, contact our team at firstname.lastname@example.org within 30 days of your delivery date. Products must be packaged and returned in their original condition. Refunds will be issued upon return and inspection of your flooring to our warehouse, minus associated return shipping fees.
I would like to order from Harper Floors and deliver it to outside of USA?
How much extra should I order for waste during installation?
It is reasonable to expect anywhere from 7%-15% waste, depending on the room layout, number of corners and your installation skills.
Is there a minimum order requirement?
Our minimum order requirement of 10 boxes applies to all flooring products. This gives us the ability to lower ship costs and pass those savings on to you. If you are interested in purchasing less than 10 boxes, reach out to our team at email@example.com for assistance.
How can I receive a quote?
You can receive an instant quote online. Visit this page for step by step instructions on how to recevie an online quote. Alternatively, you can email your order details including full shipping address to firstname.lastname@example.org
What is Vinyl Flooring?
Vinyl is a type of flooring that is made from a combination of synthetic materials such as, PVC vinyl, plasticizer, stone polymer composite, wood polymer composite. The advantages of vinyl flooring is that it is resistant to moisture and with todays advanced technologies it replicates natural wood or stone tile.
What is Engineered Hardwood Flooring?
Engineered wood flooring consists of two or more layers of wood adhered together to form a plank. Typically, engineered wood flooring uses a thinner layer of a more expensive wood bonded to a core constructed from less expensive wood. The increased stability of engineered wood is achieved by running each layer at a 90° angle to the layer above. This stability makes it a universal product that can be installed over all types of subfloors above, below or on grade. With the increased use of concrete as a subfloor in some parts of the world, engineered wood flooring has gained popularity.
What is Hardwood Flooring?
Solid hardwood floors are made of planks milled from a single piece of timber. Solid hardwood floors were originally used for structural purposes, being installed perpendicular to the wooden support beams of a building known as joists or bearers but today they are also used for esthetics of the homes.
I believe my product has manufacturing defects. What do I do?
All our products go through rigorous quality control checks. Our manufacturing claims are rare but when they do happen it is our top priority.
If you notice a defect do not install the product!
We will need you to email us at email@example.com your order number, name of the order, delivery and installation address, installation date, photos of the defect and general area of installed flooring if already installed.
If we can’t determine the problem based on the photos provided, we will arrange with a third party certified flooring inspector to inspect the floor and share the findings with you and us. All Harper products are cover under manufacturing warranty.
Can I delay a shipment or pick up my order?
Harper Floors is unable to delay a product shipment once the order has been placed. Our shipper will call you 24 hours prior to delivery to arrange a delivery time window for you to be able to receive and inspect the order. We are unable to provide delivery date at the time of the order and until your floor is at the local delivery terminal closest to your home/business.
What do I do if product is damaged in shipping?
In the unfortunate event your product is damaged during the shipping process from our warehouse to your home/job site, we request that you follow these necessary steps so we can file a claim with our carrier company (without the following items we may not be able to claim the damage on your behalf).
Accept the product delivery, please do not refuse the shipment as this will cause delays.
The driver will have you sign a receipt for Proof of Delivery (POD). Note the damage(s) on this delivery receipt and ask for a copy / take a picture of it before the delivery driver leaves.
Photograph the damage(s).
Contact us at firstname.lastname@example.org and attach your delivery receipt and photos, with your Order Number in the subject line.
If the damage is not visible from the outside but once you open the pallet, please photograph all damaged boxes/planks if the box is already open. In the case it is only a few planks that are damaged, they may still be usable by cutting on the damaged portion.
Please submit all the images and details above to us within 2 days of delivery receipt and we will be able to start your claim process with the carrier.
Where does harper Floors ship to?
Harper Floors is US company shipping to all US states.
How much is shipping?
Flooring is heavy product. The average pallet weight is around 2,000 lbs. Harper Floors subsidizes shipping cost and we charge a flat rate shipping of $199.
What is curbside delivery?
We offer curbside delivery of your items, which means that your products are deliveried to the curb at the end of your driveway. Items will be delivered on a lift gate truck and will be taken off the truck by the delivery driver. Please note flooring is heavy and plan arrangements to bring the product inside the house or garage.
How long does shipping take?
Once an order has been placed, we need 72 business hours to prepare an order and arrange for a carrier to come and pick up the order. Once a carrier has picked up your order from our facility, shipments have an estimated 2-10 business days in transit depending on the distance from our warehouse (Please note, due to COVID, shipping times are being extended). Standard shipping includes a curbside delivery, it will be the customer 's responsibility to bring the flooring inside.