FAQ

Vinyl is a type of flooring that is made from a combination of synthetic materials such as, PVC vinyl, plasticizer, stone polymer composite, wood polymer composite.  The advantages of vinyl flooring is that it is resistant to moisture and with todays advanced technologies it replicates natural wood or stone tile.

Engineered wood flooring consists of two or more layers of wood adhered together to form a plank. Typically, engineered wood flooring uses a thinner layer of a more expensive wood bonded to a core constructed from less expensive wood. The increased stability of engineered wood is achieved by running each layer at a 90° angle to the layer above. This stability makes it a universal product that can be installed over all types of subfloors above, below or on grade. With the increased use of concrete as a subfloor in some parts of the world, engineered wood flooring has gained popularity.

Solid hardwood floors are made of planks milled from a single piece of timber. Solid hardwood floors were originally used for structural purposes, being installed perpendicular to the wooden support beams of a building known as joists or bearers but today they are also used for esthetics of the homes.

All our products go through rigorous quality control checks.  Our manufacturing claims are rare but when they do happen it is our top priority.

If you notice a defect do not install the product!

We will need you to email us at info@harperfloor.com your order number, name of the order, delivery and installation address, installation date, photos of the defect and general area of installed flooring if already installed.

If we can’t determine the problem based on the photos provided, we will arrange with a third party certified flooring inspector to inspect the floor and share the findings with you and us. All Harper products are cover under manufacturing warranty.

Harper Floors is unable to delay a product shipment once the order has been placed.  Our shipper will call you 24 hours prior to delivery to arrange a delivery time window for you to be able to receive and inspect the order. We are unable to provide delivery date at the time of the order and until your floor is at the local delivery terminal closest to your home/business.

In the unfortunate event your product is damaged during the shipping process from our warehouse to your home/job site, we request that you follow these necessary steps so we can file a claim with our carrier company (without the following items we may not be able to claim the damage on your behalf). 

Accept the product delivery, please do not refuse the shipment as this will cause delays.

The driver will have you sign a receipt for Proof of Delivery (POD). Note the damage(s) on this delivery receipt and ask for a copy / take a picture of it before the delivery driver leaves. 

Photograph the damage(s).

Contact us at info@harperfloors.com and attach your delivery receipt and photos, with your Order Number in the subject line.

If the damage is not visible from the outside but once you open the pallet, please photograph all damaged boxes/planks if the box is already open. In the case it is only a few planks that are damaged, they may still be usable by cutting on the damaged portion.

Please submit all the images and details above to us within 2 days of delivery receipt and we will be able to start your claim process with the carrier. 

Harper Floors is US company shipping to all US states.

Flooring is heavy product. The average pallet weight is around 2,000 lbs. Harper Floors subsidizes shipping cost and we charge a flat rate shipping of $199.

We offer curbside delivery of your items, which means that your products are deliveried to the curb at the end of your driveway. Items will be delivered on a lift gate truck and will be taken off the truck by the delivery driver. Please note flooring is heavy and plan arrangements to bring the product inside the house or garage.

Once an order has been placed, we need 72 business hours to prepare an order and arrange for a carrier to come and pick up the order. Once a carrier has picked up your order from our facility, shipments have an estimated 2-10 business days in transit depending on the distance from our warehouse (Please note, due to COVID, shipping times are being extended). Standard shipping includes a curbside delivery, it will be the customer 's responsibility to bring the flooring inside.